index

  1.  GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses
  2.  GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses
  3.  GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses
  4.  GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses
  5. Think with Google. Connect with customers throughout their increasingly complex journeys. https://www.thinkwithgoogle.com/consumer-insights/consumer-journey/connect-with-customers/ 

  6. The Intake. 2023 patient survey: Tracking patient behavior, preferences, and habits. https://www.tebra.com/theintake/patient-experience/tips-and-trends/patient-survey-questions-preferences-habits
  7. The Intake. 2023 patient survey: Tracking patient behavior, preferences, and habits. https://www.tebra.com/theintake/patient-experience/tips-and-trends/patient-survey-questions-preferences-habits
  8. Press Ganey. Customer Experience Trends in Healthcare 2021. https://solutions.pressganey.com/cxtrends2021/?utm_source=press_release&utm_medium=press_release&utm_campaign=consumerism_campaign_2021 

  9. PYMNTS. Connected Dining: Word of Mouth in the Digital Age. https://www.pymnts.com/restaurant-innovation/2023/everyones-a-critic-49m-consumers-recently-posted-online-restaurant-reviews/
  10. PYMNTS. Connected Dining: Word of Mouth in the Digital Age. https://www.pymnts.com/restaurant-innovation/2023/everyones-a-critic-49m-consumers-recently-posted-online-restaurant-reviews/ 

  11. PYMNTS. Connected Dining: Word of Mouth in the Digital Age. https://www.pymnts.com/restaurant-innovation/2023/everyones-a-critic-49m-consumers-recently-posted-online-restaurant-reviews/ 

  12. TripAdvisor. The Power of Reviews. https://www.tripadvisor.com/PowerOfReviews?utm_source=post_click_r3893&utm_medium=restaurant_blog&utm_term=POR&utm_campaign=66858 

  13. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses
  14. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses
  15. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses

  16. GatherUp. Maximizing Your Online Reputation. https://go.gatherup.com/power-of-online-reputation-guide

17. GatherUp. Maximizing Your Online Reputation. https://go.gatherup.com/power-of-online-reputation-guide

18. GatherUp. Maximizing Your Online Reputation. https://go.gatherup.com/power-of-online-reputation-guide

19. GatherUp. Maximizing Your Online Reputation. https://go.gatherup.com/power-of-online-reputation-guide

20. GatherUp. Maximizing Your Online Reputation. https://go.gatherup.com/power-of-online-reputation-guide

21. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses

22. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses

23. BazaarVoice. 2023 Shopper Experience Index. https://www.bazaarvoice.com/resources/shopper-experience-index-volume-17/ 

24. Vanderbilt University. How Written Product Reviews Influence Consumer Impressions of Star Ratings. https://business.vanderbilt.edu/news/2023/03/10/how-written-product-reviews-influence-consumer-impressions-of-star-ratings/ 

25. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses

26. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses

27. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses

28. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses

29. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses

30. PYMNTS. Connected Dining: Word of Mouth in the Digital Age. https://www.pymnts.com/restaurant-innovation/2023/everyones-a-critic-49m-consumers-recently-posted-online-restaurant-reviews/ 

31. HubSpot. How Long Should a Survey Be? The Ideal Survey Length [New Data]. https://blog.hubspot.com/service/ideal-survey-length 

32. SurveyMonkey. How long should a survey be? Research-backed best practices. https://www.surveymonkey.com/curiosity/survey_completion_times/ 

33. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses

34. HubSpot. How Customer Ratings Impact Purchase Decisions. https://blog.hubspot.com/service/does-your-product-or-services-rating-matter 

35. McKinsey. Five-star growth: Using online ratings to design better products. https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/five-star-growth-using-online-ratings-to-design-better-products 

36. McKinsey. Five-star growth: Using online ratings to design better products. https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/five-star-growth-using-online-ratings-to-design-better-products

37.  Northwestern, Medill, Spiegel Research Center. How Do Star Ratings and Review Content Influence Purchase? https://spiegel.medill.northwestern.edu/star-ratings-and-review-content/ 

38. Press Ganey. Customer Experience Trends in Healthcare 2021. https://solutions.pressganey.com/cxtrends2021/?utm_source=press_release&utm_medium=press_release&utm_campaign=consumerism_campaign_2021 

39. BazaarVoice. 2023 Shopper Experience Index. https://www.bazaarvoice.com/resources/shopper-experience-index-volume-17/

40. Google. How to respond to reviews on Google. https://grow.google/intl/en_my/article-how-to-respond-to-reviews-on-google/ 

41. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses

42. BazaarVoice. 2023 Shopper Experience Index. https://www.bazaarvoice.com/resources/shopper-experience-index-volume-17/ 

43. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses

44. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses

45. Forbes. Top Customer Experience Trends in 2024. https://www.forbes.com/advisor/business/customer-experience-trends/ 

46. The Intake. 2023 patient survey: Tracking patient behavior, preferences, and habits. https://www.tebra.com/theintake/patient-experience/tips-and-trends/patient-survey-questions-preferences-habits 

47. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses

48. GatherUp. Beyond the Stars: How American Consumers Use Reviews to Choose Local Businesses. https://go.gatherup.com/beyond-the-stars-how-american-consumers-use-reviews-to-choose-local-businesses

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