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Frequently Asked Questions (FAQ)

Have questions? Our FAQ page provides quick answers to common inquiries about Pro Pruners products, shipping, returns, and more. Find the information you need easily!

Orders

Below are some of are common questions about orders

To make a purchase on Pro Pruners:

  1. Visit Pro Pruners.
  2. Browse products and select your desired item.
  3. Add it to your cart.
  4. Order 2 , gest a set for dad.
  5. Review your cart and click "Checkout."
  6. Enter shipping and payment details.
  7. Confirm your order.

You’ll receive a confirmation email once your order is placed!

You’ll know your order is confirmed when you receive a confirmation email from Pro Pruners. This email will include your order details, a summary of your items, and an order number. If you don't see it in your inbox, check your spam or junk folder. If you have any concerns, you can contact customer support for assistance.

Once your order is placed, changes to the shipping address may not be possible as some orders are processed instantly.

Shipping & Returns

Below are some common questions about shipping, returns.

Looking for the perfect gift for your friend, dad, or brother? How about our pruners? Yep, you read that right. They're the gift that keeps on being needed every week of the year – especially if your loved ones enjoy pretending they’re the next gardening guru. And hey, forget about the endless ‘What do I buy for Dad’s birthday?’ dilemma next year. Give him something he’ll actually use and appreciate – because nothing says ‘I care’ like a tool that’ll last longer than his lawnmower. Pruners: practical, thoughtful, and guaranteed to make his gardening game strong (and possibly make him feel like a backyard superhero)

Yes, we package and ship products from Seattle Wa

Your order will typically be processed and shipped within 1-3 business days. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Pro Pruners offers a return policy that allows you to return products within 30 days of receipt for a full refund, provided the items are unused and in their original packaging.

Delivery times typically range from 2 to 7 business days, depending on your location and shipping method selected at checkout. You will receive a tracking number once your order has shipped, allowing you to monitor its progress. For more specific information, please refer to the shipping policy on the Pro Pruners website.

Returns and Refunds Policy

If you’re not completely satisfied with your purchase, you can return your unused, unopened items within 30 days for a full refund. Unfortunately, returns beyond this period are not eligible for a refund or exchange.

How to Return Items

If you purchased/placed order of one of our products through Amazon, please start the return process on their site per their terms and conditions.

If you placed order on this site, to initiate a return, please contact us at service@propruners.com. Include your order number, reason of your return, the product(s) you're returning, and your name. After reviewing your request, we will provide you with a Return Authorization number and the return shipping address.

Condition of Items for Return

We only accept returns on items in new, resalable condition. Please ensure the product is in its original packaging with all accompanying materials. Any items that are damaged, used, or missing parts will not be accepted and will be returned at the customer’s expense. The customer is responsible for the return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please reach out to us immediately. We will either arrange a pickup or reimburse you for the return shipping once we receive the item.

Unauthorized Returns

A 20% restocking fee applies to any returns that are not pre-authorized.

Non-Returnable Items

Please note that the following items are non-returnable:

  • Gift cards
  • Sale items (only regular-priced items are eligible for refunds)

Refund Process

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If your refund is approved, it will be processed to your original payment method. Please note that it may take 5-7 business days for refunds to appear on your bank statement, depending on your financial institution.

Shipping Costs

Return shipping is the customer’s responsibility and is non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund amount.

Gift Returns

If the item was a gift, and was marked as such during purchase, you will receive a gift credit for the value of your return. If the item was not marked as a gift, or if the gift-giver had the order shipped to themselves, the refund will be issued to the gift-giver.

Late or Missing Refunds

If you haven't received your refund, please double-check with your bank or credit card company. It may take up to 15 days for Bank it to be processed. We have no leverage or any say in Banks operations. If you've already done this and still haven't received your refund, please contact us at service@propruners.com.

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